“It was addressed to my husband and I opened it,” said Suzanne Chase. “I was in complete disbelief.”
Chase says she will never forget that walk from the mailbox. “It was 22 months too late, I kind of thought I was in the twilight zone when I opened this letter and read it.”
At the bottom of the letter, dated June 12, it reads: “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”
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